Please be informed of all other important information by reading the following carefully:
There are NO refunds on Special Occasion or bridal pieces as they
are custom-made for each individual client.
Please note that the customer is responsible for the delivery cost of all returns and exchanges.
Calculated at checkout and vary depending on your location. For international orders please note that prices will vary due to courier service.
Processing times are NOT included in the estimated delivery time at checkout.
We aim to process all orders within 72hrs of the order being made.
Please allow the following delivery times for your orders [(24-48hours) for Lagos state, (48-72 business days) for inter-state, (5-7 business days) for the U.K, (7-10 business days) for the U.S.A, (7-10 business days) for Australia].
Please note that during sales and high volume periods processing times may take longer.
Delivery charges are only refundable where goods are faulty. Please allow 5 business days for a refund to be processed on merchandise that was received damaged.
A tracking number will be sent with your order confirmation email. Please check after 24hrs to allow time for your order to be inputted into our courier services system
Dresses abandoned in the store will be given out to charity after a 1 month period and a notice will be given.
IMPORT DUTY TAX
Please be informed that for dresses shipped abroad, import duty tax, is based on tax laws of the resident country and remains the responsibility of the client.
Items listed as 'PRE-ORDER' begin processing on the date indicated in the product description and vary between items.
If you have not received a dispatch/delivery notification within the specified processing time or the dispatch date, please notify us by sending an email to email@example.com
Please take into account 2 business days to track your order.
ITEM NOT RECEIVED
If you have not yet received your order within the estimated delivery time, please allow an extra (2 business days) before contacting us as packages may be delayed by the selected courier service or take a bit longer to add into the system.
Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
Please note that refunds will not be issued for lost packages that have been dispatched with a tracking number; however, items will be resent if a package cannot be traced.
Our flagship store is located at No.25A Admiralty way, Lekki Phase1, Lagos, Nigeria and is open for collections.
Please call +2348098775765 for further assistance.
Send us an email at firstname.lastname@example.org for any enquiries.
We encourage all urgent orders to be made in advance so we can deliver the best service to you.