WHERE SHOULD I LOOK FOR INSPIRATION?
There are many places to find inspiration for your dream dress, you can follow TUBO on Instagram to get inspired.
WHEN SHOULD I BEGIN THE SEARCH?
We recommend 6-12 months before your event. If your event is sooner we can offer express orders that can be placed for an additional 10% of the original dress price, depending on the design.
HOW MANY MONTHS IN ADVANCE SHOULD I ORDER MY DRESS?
To be fully prepared for your event, we advise that you order your dress 6-8 months in advance. This gives enough time as our dresses are handcrafted especially for you and we want you to feel and look amazing.
WHAT ABOUT ALTERATIONS?
Alterations can be done but will attract a cost if this is after final fittings. The cost is usually between 30-50% depending on the design. This is a separate service, please note that alterations are NOT included in dress prices.
CAN I MAKE A RETURN OR EXCHANGE?
- All special occasion dresses are FINAL. All deposits and balances paid are non-refundable. Please refer to our Terms & Conditions for further information.
- Purchases made for our Ready-to-Wear line may be returned/exchanged. Please refer to our Online Shop Terms & Conditions for further information.
HOW CAN I BOOK A CONSULTATION?
- We offer virtual consultations from the comfort of your own home.
We advise that you have someone with you as you’ll need assistance to take down your measurements as accurately as possible. (Please have a measuring tape handy in cm and a piece of string/ribbon for this)
CAN I BOOK A CONSULTATION IN-STORE?
- We offer a small number of in-store consultations with our in-house design team who will bring your vision for your big day life.
Your measurements will be taken on the day, please come wearing appropriate clothing to ensure your dress has the perfect fit!
CAN I BRING GUESTS TO MY IN-STORE APPOINTMENT?
As we only offer a small number of in-store appointments, we advise that you choose your friends and loved ones carefully as there is a limit to 2 people.
HOW MUCH IS A CONSULTATION?
The consultation fees are mentioned above for each service.
CAN’T FIND THE ANSWER TO YOUR QUESTION?
ALL YOU NEED TO KNOW ABOUT YOUR CONSULTATION
HOW LONG IS MY CONSULTATION?
All virtual consultations should take around 40 minutes or less depending on each individual.
HOW CAN I CHANGE OR CANCEL MY APPOINTMENT?
We kindly ask that you let us know 24 hours in advance if you are unable to make your arranged time and if you would like to change or cancel your appointment. Please see your confirmation email for our contact information or email us at orders@tubowoman.com
If you cancel your appointment please be aware that consultation fees are non-refundable.
WHAT CAN I EXPECT FROM MY IN-STORE CONSULTATION?
After checking availability and requesting an in-store consultation, you will be met by our in-house design team who will take you through the day guiding you with options and offering suggestions to bring your dress dreams to life. Your measurement will be taken so that your dress is made to fit you.
HOW DO YOU GET TUBO'S SIGNATURE FIT?
VIRTUALLY
We believe that every TUBOWOMAN deserves to look and feel their best. All our dresses are custom fitted to your measurements with NO FITTING.
You will be required to have someone to assist in taking down your measurements.
IN-STORE
We offer a small number of in-store consultations where your measurement will be taken. We will contact you to arrange a convenient date and time for your first fitting - this is when we will make adjustments to fit your body just right. A second fitting will make any final adjustments before your dress is made available for you to collect or have delivered.
Please check for the availability of in-store consultations.
HOW ABOUT ALTERATIONS?
We can offer alterations but postage will be on you.
The cost of alterations is not included in the price of your dress and this attracts 30-50% depending on the design.
HOW CAN I SHARE MY TUBO EXPERIENCE?
If you would like to tell other brides why you chose to be a TUBOBRIDE, then you can share on your social media and tag us @tubo_ or you can leave send us pictures we can post on our blog.
Kindly note that the pictures that
will be posted on our blog are at the discretion of the Tubo management.
TUBOBRIDE QUALITY STANDARDS
TUBO adheres to the highest quality standards with the most expert team of artisans handcrafting each dress. Every dress is carefully inspected throughout the process of its construction to ensure that it meets the exact measurements and includes all the details agreed on.
WHAT ARE THE PAYMENT TERMS ANDCONDITIONS - SPECIAL OCCASIONS
HOW DO I PAY FOR MY DRESS?
We offer easy and convenient payment terms at TUBO in 3 simple steps:
- The invoice will be sent to the client via email
- A payment deposit of 80% is required to commence the dress via the payment link on the website
- A balance of 20% payment is required before shippingwer
WHAT HAPPENS NOW THAT I HAVE PURCHASED MY DRESS?
You can sit back, relax and let us get to work to make your wedding dress dreams a reality!
We will keep you updated and make you a part of the process with constant communication and progress images and videos.